Privacy Policy
Privacy Policy – Elscooters.se
This privacy policy describes how Elscooters.se processes personal data in connection with purchases, customer contact, use of our website, and our services.
Elscooters.se processes personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection legislation.
1. Data Controller
Elscooters.se Styckjukaregatan 1, Gothenburg E-mail: elscooters.se@gmail.com Phone: 0700941441
2. What personal data we process
We may process the following personal data: name, address, email address, phone number, personal identification number or organization number when required for payment, invoicing, financing, or legal obligation, order information, payment information, delivery information, customer service matters, return and complaint matters, IP address, technical information about device and browser, information about how the website is used, consents and communication preferences, and data that the Customer themselves provides when contacting us.
We do not normally process sensitive personal data, such as information about health, religion, political opinion, or similar.
3. Why we process personal data and legal basis
To manage orders and deliveries We process personal data to be able to receive, confirm, process, and deliver orders. Examples of data: name, address, email, phone number, order information, and delivery information. Legal basis: fulfillment of contract.
To manage payments We process data required for payment, invoicing, installment payments, or refunds to be carried out. Legal basis: fulfillment of contract and legal obligation. Payment data may also be processed by our payment providers according to their own terms and privacy policies.
For customer service We process personal data to be able to answer questions, handle support cases, returns, complaints, and other customer contact. Legal basis: fulfillment of contract, legitimate interest, and legal obligation.
For complaints, warranty matters, and legal claims We process data to be able to handle complaints, warranty matters, disputes, and legal obligations. Legal basis: legal obligation and legitimate interest.
For bookkeeping and accounting We process and store data required by accounting legislation, such as invoices, order documentation, and payment information. Accounting information must be stored for 7 years after the end of the calendar year in which the financial year ended. Legal basis: legal obligation.
For marketing We may process personal data to send newsletters, offers, or other marketing if the Customer has consented to this or if the marketing is permitted under applicable regulations. The Customer can unsubscribe from marketing at any time. Legal basis: consent or legitimate interest, depending on the situation.
For analysis and improvement of the website We may process technical information and usage data to improve the website, analyze traffic, and enhance the customer experience. Legal basis: legitimate interest or consent, depending on the type of technology or cookies used.
4. Cookies and similar technologies
Our website may use cookies and similar technologies for the website to function, to remember settings, analyze traffic, and, if the Customer consents, for marketing.
Necessary cookies are used for the website and checkout to function. Cookies for analysis and marketing are only used to the extent supported by valid consent or other legal basis.
The Customer can manage cookies via the website's cookie settings or via the browser's settings.
5. Who we share personal data with
We may share personal data with the following categories of recipients: e-commerce platform, payment providers, carriers and logistics partners, IT providers, accounting and bookkeeping providers, customer service and communication tools, marketing and analytics providers, and authorities when we are legally obliged to do so.
We only share personal data when necessary and when there is a legal basis.
6. Transfer to countries outside the EU/EEA
Some providers may process personal data outside the EU/EEA. When personal data is transferred outside the EU/EEA, we ensure that appropriate safeguards are in place according to GDPR, such as the EU Commission's standard contractual clauses or other valid transfer mechanism.
7. How long we store personal data
We only store personal data for as long as it is necessary for the purposes for which the data was collected or as long as we are legally obliged to do so.
Order and customer data are stored as long as required to manage the purchase, complaints, warranties, and legal claims. Accounting information is stored according to accounting law. Data related to complaints and disputes are stored for as long as needed to handle the matter. Data for marketing is stored until the Customer unsubscribes or withdraws their consent.
8. Customer's rights
According to GDPR, the Customer has the right to: request access to their personal data, request rectification of inaccurate data, request erasure of personal data, request restriction of processing, object to certain processing, request data portability in certain cases, withdraw consent when processing is based on consent, and lodge a complaint with the Swedish Authority for Privacy Protection (IMY).
Requests should be sent to: elscooters.se@gmail.com
We may need to verify the Customer's identity before processing a request.
9. Security
We implement technical and organizational security measures to protect personal data against unauthorized access, loss, alteration, or unlawful dissemination. Only individuals and providers who need access to personal data to perform their tasks are granted access to them.
10. Changes to this privacy policy
We may update this privacy policy as needed, for example, due to changes in our systems, providers, or legal requirements. The latest version is always available on the website.
11. Contact
For questions about our processing of personal data, please contact:
Elscooters.se Styckjukaregatan 1, Gothenburg E-mail: elscooters.se@gmail.com Phone: 0700941441
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